FAQ's

WILD OREGANO OIL

Dois-je ouvrir un compte pour faire des achats chez vous ?

Non, ce n'est pas nécessaire. Vous pouvez effectuer des achats et régler vos achats en tant qu'invité à chaque fois.

Cependant, en créant un compte chez nous, vous pourrez commander sans avoir à saisir vos informations à chaque fois. Vous pouvez vous inscrire dès maintenant, ou commencer vos achats et créer votre compte avant de finaliser votre commande sur la page du panier.

Comment créer un compte ?

Veuillez cliquer sur « Connexion/Inscription », puis sur « Créer un compte » et remplissez vos informations personnelles.

Comment passer commande ?

Choisissez les articles qui vous intéressent et ajoutez-les à votre panier. Une fois vos achats terminés, accédez à votre panier et procédez au paiement. Vérifiez attentivement l'exactitude de toutes les informations avant de confirmer vos achats et votre paiement.

Comment puis-je régler mes commandes ?

Nous acceptons les paiements via Paypal et toutes les principales cartes de crédit et de débit telles que Mastercard, VISA et American Express.

Puis-je modifier et annuler ma commande ?

Malheureusement, nous ne pouvons pas annuler une commande une fois qu'elle a été passée. Cela nous permet de préparer vos commandes efficacement et de minimiser les erreurs. Nous vous conseillons donc de vérifier votre commande avant de la valider.

OILS & TRUFFLES

Q: What are polyphenols in olive oil, and why are they important?

Polyphenols are naturally occurring antioxidant compounds found in extra virgin olive oil. They help protect the oil from oxidation and contribute to its characteristic taste, aroma, and overall quality.

Q: What does P.D.O. certification mean?

P.D.O. (Protected Designation of Origin) is an EU certification guaranteeing the olive oil is produced in a specific region - in this case, Molise, Italy - under strict quality standards.

Q: What is the acidity level of Louianna olive oil?

It ranges from 0.29% to 0.35%, which is considered low acidity and results in a higher smoke point.

Q: How much polyphenol content does Louianna EVOO contain?

Louianna Organic Extra Virgin Olive Oil contains approximately 0.75 mg of polyphenols per tablespoon (15 mL). These naturally occurring compounds contribute to the oil’s antioxidant properties and are one of the beneficial components found in high-quality extra virgin olive oil.

Q: Does the white truffle oil contain real truffle?

Yes, each bottle contains an actual truffle shaving sourced from the mountains of Montorio Nei Frentani, Molise, Italy.

VINEGAR COLLECTION

Q: How should balsamic vinegar be stored?

Store in its original container at room temperature and keep it away from direct sunlight to help preserve its quality and flavour

Q: Does Louianna balsamic vinegar contain sulfites or caramel colouring?

No. Both varieties are made without added sulfites or caramel colouring.

Q: What is Balsamic Vinegar of Modena I.G.P.?

I.G.P. (Indicazione Geografica Protetta) is a protected European designation that confirms a product's connection to the Modena region and compliance with specific production requirements.

Q: What is the difference between Louianna’s balsamic vinegar?

The Organic Balsamic Vinegar is aged for a minimum of 2 years in oak casks. The Organic Reserve Balsamic Vinegar I.G.P. is matured in premium oak barrels and carries additional certifications, including ICEA, BRC AA Grade, and IFS Higher Level.

Q: Is Louianna balsamic vinegar organic?

Yes. Louianna’s balsamic vinegar collection includes certified organic products, with Canada Organic certification and additional USDA or ICEA certification depending on the variety.

TOMATO RANGE

Q: How should Louianna tomatoes be stored after opening?

Once opened, refrigerate the Whole Cherry Tomatoes and consume them within 5-10 days. For the Pureed Tomatoes, follow the storage instructions on the product packaging after opening. Unopened products should be stored in their original containers away from direct sunlight

Q: Where are Louianna organic tomatoes grown?

Louianna tomatoes are grown in Molise, Italy, in mineral-rich volcanic soil approximately 400 metres above sea level near the Adriatic Sea.

Q: How much Vitamin C do Louianna tomatoes contain?

Both varieties provide 50% of the recommended daily value of Vitamin C per half cup (125 ml).

Q: Are Louianna organic tomatoes GMO-free?

Yes. Louianna’s Organic Pureed Tomatoes and Organic Whole Cherry Tomatoes are GMO-free.